Chris Fahey 认为：科学的用户研究很困难，而用户研究的成果很难应用到设计。他怀疑现在的用户研究很多都是虚假的，只是给客户制造假相显得自己很专业罢了。

“I use the word ‘try’ because I suspect that the ideal of empirical, science-based user-centered design is something that we aspire to but never reach.

I suspects that ‘a lot of user research in this industry is a sham’ that is sometimes seen as a way to avoid the true responsibility of ‘being expert designers who draw on deep experience and good instincts.’ ”

Dave Rogers认为Chris说的对，用户研究做到科学化，受到花费等总总限制，不大可能。用户研究只是打开了一扇门，去了解用户的mind, hearts 和experiences。

“Them are fightin’ words, but he’s right. Valid, scientific research is costly, difficult and requires specialized skills and know-how that often make it prohibitive. Most importantly, no research results (no matter now scientific) can do the work of design.

For me, user research merely opens the door into the mind, hearts and experiences of end-users. It’s then my responsibility to mull it all over, look at it from various angles, question it and ultimately add my experience, training and careful inferences. ”

那么客户为什么还要你做用户研究呢？Dave提到了他的客户说的话：

“We’re not paying you for what you do; we’re paying you for what you know.”

如果你做设计时，过分的依赖所谓科学的用户研究，那你不会是个好的用户体验设计师。

相关链接： UXCentric